Privacy Policy

Capture Essence processes personal data in connection with photography inquiries, project planning, production, proof review, file delivery, and website operation. This notice explains what we collect, how we use it, when we share it, and the choices available to users.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Data

We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, schedule sessions, confirm sample setups, produce and edit images, manage proof gallery review, deliver files, process payments, maintain records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose issues and improve site performance.

Processing is limited to business operations, service delivery, and compliance needs.

Service Providers and Partners

We may disclose data to payment processors, hosting and website support providers, communication tools, file delivery services, and other operational partners that help us run the business. These parties are expected to use the data only for the services they provide to us and to protect it under appropriate confidentiality obligations.

Service providers receive only the information needed to perform assigned functions.

Legal Disclosure

We may share personal data with public authorities, regulators, law enforcement, or other parties when disclosure is required or permitted by law, or when necessary to protect our rights, users, or business operations.

Disclosure may be required to comply with law, court process, or lawful requests.

Your Rights

Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, request deletion where appropriate, or object to certain processing. Some records may need to be retained for contractual, operational, or legal reasons.

Available rights depend on the nature of the data and applicable law.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and verify your identity. We may ask for additional details before responding, and we will handle requests within a reasonable period under applicable law.

Requests are reviewed against identity and record-keeping requirements before action is taken.

Retention of Data

We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal, tax, or accounting obligations. When data is no longer required, we delete it or de-identify it where practical.

Records are kept only for as long as needed for the stated purpose or legal compliance.

Changes to This Policy

If we make material changes, we will update this page and may provide additional notice where appropriate. The revised version will apply from the date it is posted unless a different effective date is stated.

We review this notice when our practices, services, or legal obligations change.

Data category

Data We Collect

We may process contact details, booking information, project brief details, product counts, reference materials, shot lists, payment and invoicing records, communication history, proofing feedback, delivery preferences, and technical data such as device, browser, and usage information. Where a session involves product photography, we may also process images and related metadata supplied by the client or created during the service.

The categories collected depend on the inquiry, booking stage, and file delivery needs.

Collection source

Sources of Data

We receive data when you submit an inquiry, request a quote, arrange a planning call, share reference images or shot lists, approve sample setups, review proofs, or complete payment. We may also collect limited technical information automatically when you use the website, including log data and cookie-related information.

Information is gathered from direct submissions, service communications, and site activity.

Cookie types

Cookie Types

We may use essential cookies to support basic site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookie data is used in a limited way to maintain security, improve performance, and support a consistent browsing experience.

Cookie use is limited to operational, analytical, and preference-related functions.

User controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through on-site preference tools. Blocking some cookies may affect site functionality, form handling, or session continuity.

Browser settings can be used to limit or remove non-essential cookies.